Refund policy
Return & Refund Policy
Healthycorner.lk
At Healthycorner.lk, customer satisfaction is important to us. This policy explains the conditions under which returns, exchanges, and refunds are accepted.
1. Eligibility for Returns
We accept returns and consider refunds only in cases where a product is delivered damaged or defective.
To qualify for a return:
- You must notify us within 48 hours of receiving your order.
- Clear supporting evidence (such as photographs or videos) showing the issue must be provided.
- The product must be unused, in the same condition as received, and returned in its original packaging.
Requests made after the 48-hour period will unfortunately not be eligible for return, replacement, or refund.
2. Return Review & Approval Process
Once we receive the returned item, it will be inspected by our team.
You will be notified by email:
- When the returned item has been received, and
- Whether your return request has been approved or declined.
3. Refund Options
If your return is approved, we will process compensation in a manner we consider appropriate based on the situation, which may include:
- A full or partial refund to the original payment method, or
- A discount or store credit code for use on future purchases.
Refunds are typically processed within the timeframe communicated to you by email, depending on your payment provider.
4. Delayed or Missing Refunds
If you believe your refund has not been received:
- Please check your bank or payment account again, as processing may take 3–7 business days.
- Contact your bank or credit card provider, as posting times may vary.
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If the issue persists, please contact us at
📧 help@healthycorner.lk
5. Sale Items
Please note that items purchased on sale or at discounted prices are not eligible for refunds, unless the item was received damaged or defective.
6. Exchanges
We only offer exchanges for items that are damaged or defective.
If you wish to request a replacement of the same item:
- Please contact us at help@healthycorner.lk within 48 hours of delivery.
- Further instructions will be provided by our customer support team.
7. Return Shipping
- Customers are responsible for return shipping costs when requesting an exchange, except in cases where an incorrect or damaged item was delivered.
- Shipping charges are non-refundable and may be deducted from any refunded amount.
- Delivery timelines for replacement items may vary depending on location.
8. Policy Updates
Healthycorner.lk reserves the right to update or revise this Return & Refund Policy at any time. Any changes will be published on our website.
